I canceled my GLP-1 order from Embody before it was shipped because my circumstances had changed. I submitted the request through my account and followed up by email. Embody did not acknowledge the cancellation, and the package was still sent several days later. I refused the delivery and followed the return instructions provided by customer service. The tracking record showed that Embody received the returned package, but the company claimed it could not locate it.
I contacted support repeatedly and had to explain the situation to a different representative every time. Promised callbacks never happened, and my emails often received generic replies. After more than a month, I was told that a restocking fee would be deducted, even though that fee had not been clearly disclosed.
My refund finally arrived nearly two months later and was less than expected. Embody’s handling of my cancellation and return was unnecessarily complicated, exhausting, and completely lacking in accountability.
