Ordering GLP-1 + GIP care through Embody was one of the most frustrating online experiences I have had. The website repeatedly crashed while I was completing the required forms, forcing me to submit my information several times. During payment, the page froze, but my card was still charged. I never received an order confirmation, and nothing appeared correctly in my account. When I contacted support, I was asked to complete the forms again even though I had already submitted them.
My account later displayed an incorrect address, but the website would not allow me to update it. Embody’s support team took days to respond, and nobody seemed able to correct the problem. The order was eventually sent to the wrong address. I asked Embody to cancel it and issue a refund, but my cancellation request was ignored.
The technical problems, repeated forms, and poor customer service caused weeks of delays and left me deeply disappointed.
