When my GLP-1 order from Embody arrived, I immediately noticed that the outer packaging was torn. Inside, one box looked as though it had already been opened, and some supplies were missing. The product also looked different from the pictures shown during the ordering process. Because of the hygiene concerns, I refused to use it. I took photographs and contacted customer service the same day. Embody did not acknowledge my message for almost a week.
When someone finally responded, I was asked to provide the same photographs and order details again. The return instructions were confusing, and I was told I might have to pay the return shipping cost. I requested a full refund, but Embody offered another shipment instead.
I did not want a replacement after receiving a questionable package. It took repeated emails to obtain a partial refund, and nobody explained why the full amount was not returned. The entire experience felt careless and unacceptable.
