My experience ordering GLP-1 treatment from Embody was extremely frustrating. The company never provided reliable tracking information, and the estimated delivery date changed three times. Eventually, my account showed that the package had been delivered, but nothing was outside my home, in my mailbox, or with my neighbors.
I contacted Embody immediately and expected someone to investigate. Instead, my messages went unanswered for several days. When support finally replied, I received a generic response telling me to contact the shipping carrier myself.
The carrier told me that Embody needed to open the claim. I was stuck between both companies with no clear help. Embody promised a callback, but it never happened. I requested a refund because I had not received anything, yet the complaint was closed without a resolution. After weeks of follow-ups, I was still waiting.
The lack of accountability and communication made me lose all confidence in Embody.
