I signed up for a GLP-1 + GIP program with Embody without realizing how difficult the subscription would be to cancel. The recurring payment terms were not clearly explained during checkout, and the cancellation option was buried inside my account. After deciding the program was not right for me, I submitted a cancellation request and also contacted support. I received no confirmation, so I followed up several times.
Despite my request, Embody charged me again the following month. A new shipment was also processed after I had canceled. Customer service gave me conflicting information, with one representative saying my account was closed and another saying it was still active. I had to send screenshots and explain the problem repeatedly. My refund took more than six weeks, and only part of the charge was returned initially.
This experience was exhausting. Embody’s unclear subscription process and continued billing made me feel ignored and financially trapped.
