I ordered a GLP-1 treatment through Embody and expected the package to arrive safely and on time. Instead, the delivery was four days late, and the insulated packaging was crushed. The medication felt warm, and one of the supplies inside appeared damaged. I did not feel comfortable using anything in that condition. I immediately contacted customer service, but nobody responded for two days.
When I finally received a reply, it was a generic message that did not address my concerns about temperature or safety. I asked for a replacement or refund, but I was repeatedly transferred between representatives. Each person asked me to explain the entire situation again.
Embody eventually offered a replacement, but that shipment was delayed too. The experience disrupted my schedule and caused unnecessary worry. I expected careful handling and responsive support from a wellness provider, but Embody left me feeling frustrated and completely unsupported.
